Your order, made simple.
From order confirmation to delivery, find the answers and support you need at every step.
How to track your order →What do you need help with?
Choose a topic to find clear instructions and the next step for your order.
Track your order
Find tracking details through your shipping confirmation email and Shopify order status page.
Tracking instructions →Change or cancel
Learn what can be requested before your order ships, and how to contact us.
Manage order requests →Delivery assistance
Get help with tracking delays, missing parcels, or delivery address concerns.
Delivery support →Your order journey
These steps explain the typical fulfillment process. They are general guidance, not a live status report for an individual order.
Order placed
After checkout, look for your order confirmation email.
Processing
Allow 1–3 business days for order processing before shipment.
Shipped
When valid tracking is uploaded, Shopify sends a shipping notification.
Delivery
Follow your order status page or carrier tracking for delivery updates.
Important: Processing and shipping are separate stages. Estimated shipping transit times below begin after shipment and do not include the 1–3 business days of processing.
How to track your order
Your tracking link is provided through Shopify after the order ships and a valid tracking number is added.
Find your shipping confirmation
- Open the inbox for the email address you used at checkout.
- Look for your shipping confirmation from Ridgeford Outfitters.
- Use the tracking link or the order status link in that email.
- Check the latest updates on the order status page or carrier site.
No tracking email yet?
Tracking details are sent after shipment and may not be available while your order is still processing. Please check your inbox and spam folder first.
If you still need assistance, contact our team with your order number and the email used at checkout.
Ask about my order ↗Delivery estimates & rates
Estimated standard shipping times after dispatch. Actual arrival dates can vary with the destination and carrier conditions.
United States
7–10 business daysEstimated shipping transit after dispatch
Canada
10–15 business daysEstimated shipping transit after dispatch
Eligible international destinations
15–20 business daysOnly destinations available at checkout are supported
Shipping time reminder: Add 1–3 business days for order processing. Business-day estimates are not guaranteed delivery dates.
Manage an existing order
Need an adjustment? The sooner you contact us, the more likely our team can review your request before fulfillment is completed.
Can I change my size, color, or shipping address?
Before shipment, email Support@RidgefordOutfitters.com with your order number and the requested changes. We will check the order's processing status. Changes are not guaranteed once fulfillment is underway and cannot be made after shipment.
Can I cancel my order?
You may request cancellation by contacting our team before shipment. Whether it is possible depends on the current processing status. Once the order has shipped, cancellation is no longer available. Eligible purchases can be reviewed under our return policy after delivery.
What if an item becomes unavailable after I order?
We will email you about the stock issue and offer options to wait for restocking, choose an alternative item (with any price difference confirmed first), or cancel the unavailable item for a refund to the original payment method. You can decide which option works best.
Can I exchange an item after delivery?
For a preference or sizing change, we do not provide a direct exchange. You can request an eligible return within 30 days of delivery and place a new order. Non-quality-related returns carry a $10 prepaid return-label fee, deducted from the approved refund. Verified defects or fulfillment errors may qualify for a free replacement or refund instead.
When delivery doesn't go as expected
We review delivery concerns using carrier records, the nature of the issue, and applicable consumer protection requirements.
My package is delayed. What should I do?
First review the latest carrier updates using the tracking link in your shipping confirmation. If you believe your package is delayed or tracking has stopped updating, email our support team with your order number and tracking details so we can review the situation.
Tracking says delivered, but I can't find my package.
Contact Support@RidgefordOutfitters.com with your order number and relevant tracking information. We will prioritize a carrier investigation and review the tracking records and findings before determining an appropriate resolution, which may include reshipment, a refund, or another reasonable solution as applicable.
What if I entered an incorrect address or my parcel is returned?
If the shipping address is incorrect or incomplete, contact us promptly. If a parcel is returned due to address issues or an unclaimed delivery, our team reviews the reason for return, shipping records, order circumstances, and actual costs before deciding whether reshipment, a refund, or another resolution is appropriate. Any fees will be communicated during the review.
What if my shipment is confirmed lost?
We will work with the carrier to investigate the loss. Based on the carrier's findings, available records, and applicable consumer rights, we will arrange a reasonable resolution, which may include reshipment or refund. Contact us with your order number to begin a review.
Still need help with your order?
Contact our support team with your order number and the email address used at checkout. We typically reply within 24–48 hours.
Customer Care · Ridgeford Outfitters · Support@RidgefordOutfitters.com