Returns made clear.
Need to send something back? Find everything you need to know about return eligibility, shipping fees, refunds, and the steps to get started.
Start a return request ↗A few things to know first
We want you to shop confidently. The following conditions apply to standard returns unless an exception or applicable law provides otherwise.
Request within 30 days
Email our support team within 30 days after your order is delivered to request a return. The request must be reviewed and approved before you ship anything back.
Indoor try-ons are fine
You may try on footwear or apparel indoors to check fit and sizing. Returned items must not have visible signs of wear or use.
Keep tags & packaging
Original product tags and packaging must be included and preserved. Items are subject to inspection when they arrive back with us.
Important: Items clearly marked Final Sale before purchase cannot be returned for a change of mind or other non-quality reason. This does not limit your rights regarding defective goods or other protections under applicable law.
Four simple steps
All returns must be authorized by Ridgeford Outfitters. Please do not mail items to an address without first receiving return instructions from our team.
Email customer care
Within 30 days of delivery, contact Support@RidgefordOutfitters.com with your order number and return reason.
Wait for approval
Our team reviews your request and, if approved, provides return instructions, the return address, and a prepaid return label.
Pack & send it back
Include original tags and packaging. Protect shoe boxes and other retail packaging inside an outer shipping carton when possible.
Inspection & refund
Once your return is received and passes inspection, we process eligible refunds within 3–5 business days.
Transparent return costs
The cost of sending an order back depends on why the return is needed.
A flat $10 return shipping fee
For non-quality-related reasons such as an unwanted item, change of mind, or sizing preference, we provide a prepaid return label. After the return passes inspection, the flat $10 return shipping fee is deducted from the eligible merchandise refund.
*Except where applicable law requires a different outcome. Any relevant taxes are handled in accordance with applicable law.
We'll cover the return shipping.
If an item arrives defective or damaged in transit, or we sent the wrong item, color, or size, please send us clear photos and your order information. After verification, Ridgeford Outfitters covers return shipping and can arrange a free replacement or a refund, as appropriate.
Please contact us before returning the item so we can provide the correct instructions.
What about exchanges and Final Sale?
Here is how we handle a few situations that may come up with footwear and apparel orders.
Prefer something different?
We do not offer direct exchanges for personal-preference changes. If you need a different size, color, or style, request an eligible return first and place a new order for the item you want.
The standard $10 prepaid-return-label deduction applies to eligible, non-quality-related returns. If we sent the wrong item or there is a verified quality issue, our separate no-cost resolution process applies.
Please check the product listing
Products clearly labeled Final Sale before checkout are not eligible for a standard change-of-mind return.
Final Sale designations do not remove remedies available for defective, incorrectly supplied, or otherwise legally protected purchases.
When will I receive my refund?
We keep the review stage and payment settlement stage separate so you know what to expect.
3–5 business days
After a returned item reaches us and successfully passes inspection, we process the approved refund within 3–5 business days.
The approved refund is issued to the original payment method used at checkout.
Bank posting times vary
Once we issue the refund, the time it takes to appear on your card, wallet, or bank account depends on your bank or payment provider and is not included in our 3–5-business-day processing estimate.
If you have questions about an approved refund, email us with your order number.
A little more clarity
Quick answers to common return-related questions.
Can I try on shoes or apparel before deciding?
Yes. Indoor try-ons for sizing or fit are allowed. To qualify for a standard return, the items must have no visible signs of wear or use and must retain their original tags and packaging.
Can I ship my return without contacting support?
No. Please first email Support@RidgefordOutfitters.com with your order number and return reason. Our team must authorize the return and provide the correct return address and shipping instructions.
Why is $10 deducted from my refund?
For an approved non-quality-related return, we provide a prepaid return label and deduct a flat $10 USD shipping fee from the eligible merchandise refund after inspection. Verified quality problems or our fulfillment errors are handled under the seller-paid return process.
Do you refund the original shipping charge?
For a personal-preference return, the original outbound shipping charge (if any) is not refundable, except where required by applicable law. This is separate from the flat $10 return shipping fee.
Can I exchange an item for another size?
We do not offer direct exchanges for standard sizing, color, or style preferences. Please request an eligible return and place a new order. If we sent you an incorrect item or a verified defective product, contact us for a free replacement or refund resolution.
What if my item arrives damaged or incorrect?
Email us your order number, a description of the problem, and relevant photos. After we verify the issue, we cover return shipping and can arrange a free replacement or refund, as appropriate. Any additional rights under applicable law remain unaffected.
How do I cancel an order that hasn't shipped?
Contact us as soon as possible. Cancellation or changes may be possible before shipment, depending on the order's processing status. Once shipped, orders cannot be cancelled or modified through our order process; applicable return options may still be available.
Need help with a return?
Our support team is ready to review your request and explain the next steps. Typical email response time: 24–48 hours.
This policy describes Ridgeford Outfitters' standard return process and does not limit non-waivable rights available to you under applicable consumer protection laws. For return assistance, email Support@RidgefordOutfitters.com.