Privacy &
Cookie Policy.

01. Who we are

Ridgeford Outfitters is an online retailer of outdoor footwear and apparel. Our website is hosted on Shopify, which provides the ecommerce platform and technology used to operate our store. Shopify processes personal information when you browse our store, place an order, or use Shopify services such as Shop Pay, as further described in Shopify's Consumer Privacy Policy.

We are responsible for the personal information we process for our own business purposes. Depending on the service, Shopify and other providers may process information on our behalf or for their own purposes under their respective privacy notices.

02. Personal information we collect

Depending on how you interact with our Site, we may collect:

• Identity and contact information: name, email address, telephone number, billing and shipping addresses.
• Order information: products purchased, order history, delivery details, returns, refunds, and customer-service records.
• Payment and transaction details: payment status, transaction records, and limited payment details made available by payment service providers. Full payment credentials are generally handled by the checkout and payment services rather than being exposed to our customer-support team.
• Technical and usage information: IP address, browser or device information, cookie identifiers, pages visited, and interactions with the Site, where collected through our platform or enabled tools.
• Communications and preferences: the content of messages you send us, support requests, and any marketing preferences you choose to provide.

We receive some information directly from you and some automatically through the Site, Shopify, or service providers, as applicable.

03. How and why we use information

We use personal information where appropriate to:

• Process payments, confirm purchases, fulfill orders, and arrange shipping and delivery.
• Provide customer service, respond to inquiries, manage returns and refunds, and resolve disputes.
• Maintain account and checkout functionality, prevent fraud, secure our Site, and protect customers.
• Maintain business records and comply with applicable tax, accounting, legal, and regulatory requirements.
• Understand and improve Site performance and the shopping experience through analytics, where enabled and permitted.
• Send promotional communications where you have opted in or where otherwise permitted by applicable law, and honor unsubscribe requests.

Where applicable privacy laws require a legal basis for processing, our bases may include fulfilling a contract with you, complying with legal obligations, our legitimate interests (such as fraud prevention and store operations), and consent where required for marketing or optional tracking.

04. Cookies and similar technologies

Cookies and related technologies can help a website maintain shopping-cart functionality, remember settings, measure performance, and—where enabled—support personalization or advertising. The cookies used can vary by your location, settings, and the features enabled on our Site.

Managing cookie preferences

Where our cookie banner or preferences tools are available, you can use those controls to make or update choices regarding non-essential cookies. You can also adjust cookie settings in your browser; however, disabling essential cookies may affect Site functionality. Where applicable, we and our service providers are required to respect legally valid consent or opt-out choices.

05. When information may be shared

We may disclose information to service providers and other parties where needed to operate our store and deliver services, including:

• Shopify and checkout/payment providers that support our storefront, orders, transactions, and customer-facing checkout services.
• Fulfillment, shipping, and delivery partners that need shipping details to deliver your order.
• Customer support, fraud prevention, security, and technical providers that help us operate our business.
• Analytics or advertising partners if those features are enabled and their use is permitted by applicable law and your privacy choices.
• Regulators, law enforcement, or other parties when disclosure is lawfully required or necessary to protect rights and safety.

Targeted advertising and U.S. privacy laws

Some disclosures of information for interest-based advertising may qualify as “sale,” “sharing,” or “targeted advertising” under certain privacy laws, even if no information is exchanged for money. If applicable to our activities and your jurisdiction, you may request to opt out by emailing us or using any data-sharing opt-out controls made available on our Site. Shopify also provides a separate privacy portal for choices about certain Shopify processing.

Shopify may process information relating to activity across Shopify services and merchants when relevant Shopify features are enabled. See the Shopify Consumer Privacy Policy for details and available choices.

06. International data transfers

Because our Site serves customers in the United States, Canada, and eligible international destinations and uses international technology and logistics providers, personal information may be processed in countries other than your own. Where required, we and our service providers take appropriate steps to address applicable transfer and data-protection requirements.

07. Data retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable legal obligations. Retention periods may differ depending on the record and the relevant law.

We use reasonable administrative, organizational, and technical measures appropriate to the information and the services we operate. However, no method of transmission or storage is completely secure.

08. Your privacy rights and choices

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; withdraw consent; object to or restrict certain processing; or opt out of eligible advertising-related data disclosures.

To submit a privacy request, email Support@RidgefordOutfitters.com with the subject line Privacy Request. Please tell us the nature of your request and the email address associated with your order or inquiry. We may need to verify your identity before responding and may decline or limit requests where permitted or required by law. We will respond within the time required under applicable law.

If your request concerns information Shopify holds for its own consumer services, you can also visit Shopify Privacy Controls. If relevant laws provide a right to appeal a decision or complain to a regulator, you may exercise those rights.

Marketing preferences

If you receive marketing emails from us, you can unsubscribe using the link in an email or by contacting our support team. Transactional communications such as order confirmations or delivery updates may still be sent when necessary.

09. Children's privacy

Our Site is intended for a general audience and is not designed for children to use independently. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided information that should be removed, please contact us.

10. Changes to this policy

We may revise this Privacy & Cookie Policy to reflect changes in our services, technology, data practices, or legal requirements. When we update it, we will revise the “Last updated” date above and provide any additional notice required by law.

11. Contact us

If you have questions about privacy, cookies, or requests relating to personal information, please contact:

Ridgeford Outfitters
Operated by: HANNAH SHOOK
Website: ridgefordoutfitters.com
Email: Support@RidgefordOutfitters.com

For privacy-related requests, please email us with “Privacy Request” in the subject line.

Privacy questions, answered