Shipping, without the guesswork.
A clear guide to where we deliver, how much shipping costs, and what to expect from checkout to doorstep.
Explore shipping rates ↓Where we ship
Standard shipping rates and estimated transit times for the destinations currently served by Ridgeford Outfitters.
United States
Domestic shipping
FREE
Canada
Canadian deliveries
$10 USD
International
Selected eligible destinations only
$20 USD
Please note: All transit estimates above begin after order processing and are not guaranteed delivery dates. We ship internationally only to destinations enabled at checkout. Shipping charges and any applicable taxes or fees are displayed before you place your order.
From order to delivery
Processing time and transit time are two separate stages of your order's journey.
1–3
business days
We process orders before they are handed over for shipping.
Your order journey
Order placed
Place your order and review your purchase details at checkout.
Order processing
Allow 1–3 business days for processing before shipment.
Shipped & trackable
Once shipped and a valid tracking number is uploaded, follow your delivery through Shopify's notification email or your order status page.
Business-day estimates generally exclude weekends and public holidays. Actual delivery timing can vary due to carrier operations, weather, customs processing, or other factors outside our control. If a delay materially affects your order, please contact our team.
Stay in the loop
Know where to find your tracking details once your package is on its way.
Shipping confirmation email
When your order ships and a valid tracking number has been uploaded, Shopify automatically sends a shipping notification to the email address provided at checkout.
Order status page
Open the order status page linked in your Shopify messages to check available shipping and tracking information. Tracking updates are provided by the carrier as your package moves.
If something doesn't go to plan
Here is how we approach order changes, address issues, missing packages, and availability questions.
Can I change my shipping address or cancel my order?
Please email Support@RidgefordOutfitters.com as soon as possible. Before shipment, cancellation or changes may be possible depending on the order's processing status. Once an order has shipped, we cannot cancel or modify it through our order process.
What if my package is missing or marked delivered but I haven't received it?
Contact our support team with your order number and tracking details. We will review shipment records and work with the carrier to investigate. Depending on the findings and applicable consumer protection requirements, an appropriate resolution may include a replacement, refund, or another reasonable solution.
What happens if the address is incorrect or the package is returned?
If an order is returned because of an incomplete or incorrect address, an uncollected shipment, or another delivery issue, contact us. We review the return reason, tracking history, order circumstances, and actual charges individually before confirming redelivery, refund, or other available options.
What if an item becomes unavailable after I place my order?
We will email you if an ordered item is out of stock during processing. You may choose to wait for restocking, request an alternative item (with any price difference confirmed first), or cancel the unavailable item and receive a refund to your original payment method.
Taxes, duties & other details
Important information for customers outside the United States.
Taxes at checkout
Applicable taxes calculated and collected through Shopify checkout are shown in your order summary before payment. The final tax and fee breakdown depends on your destination and the checkout details.
Import duties & customs
Please review the charges displayed at checkout. Import duties, customs clearance fees, or other destination-specific charges that are not collected at checkout are handled according to applicable laws and shipping terms. We do not represent that every import fee is prepaid.
Returns and original shipping fees: For returns requested for personal reasons, original shipping charges (if any) are not refunded, except where required by applicable law. Our separate Returns & Refunds Policy governs return eligibility and return-label charges.
Need help with a delivery?
Include your order number and any available tracking details. Our support team typically replies within 24–48 hours.
Ridgeford Outfitters · Support@RidgefordOutfitters.com · Shipping estimates are not guaranteed delivery dates.