01 Overview & agreement

Welcome to Ridgeford Outfitters (“we,” “us,” or “our”). These Terms of Service (“Terms”) apply to your access to and use of ridgefordoutfitters.com (the “Site”) and purchases made through it. The store is operated by HANNAH SHOOK under the Ridgeford Outfitters name.

By using the Site or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not use the Site. Your statutory consumer rights remain unaffected by these Terms.

02 Eligibility & account security

When placing an order, you must provide accurate, current, and complete checkout information. If you create or use a customer account, you are responsible for keeping your login credentials confidential and promptly reporting suspected unauthorized access.

If you are under the age of legal majority where you live, a parent or legal guardian should supervise your use of the Site and any purchases, to the extent required by law.

03 Products, descriptions & availability

Ridgeford Outfitters sells footwear and apparel, with an emphasis on outdoor brands. We aim to present product details, sizes, colors, prices, and availability accurately. Product colors may appear differently depending on screen settings, lighting, or photography.

Inventory and product details may change. If an item becomes unavailable after purchase, we will email you with options to wait for restocking, select another item (with any price difference confirmed), or cancel the unavailable item and receive a refund.

04 Prices, payments & taxes

Product prices, applicable shipping charges, and taxes are presented during checkout. Charges are processed through the payment methods available for your order, location, and device at the time of checkout. Availability of particular cards, wallets, or installment options is not guaranteed for every customer.

Shopify may calculate and collect applicable taxes at checkout. For international orders, only duties, import taxes, and other fees expressly included in your checkout total are prepaid. Additional import or clearance charges not collected at checkout may be handled under applicable law and the actual shipping arrangement.

We may correct clear pricing or listing errors subject to applicable law. If a correction materially affects an accepted order, we will contact you about the available options rather than making an undisclosed charge.

05 Orders, changes & cancellations

After you place an order, we may send an order confirmation to the email address provided at checkout. An order may require payment authorization and availability verification before fulfillment.

You may request an order change or cancellation before shipment by contacting our support team. Whether a request can be completed depends on the order's actual processing status and is not guaranteed. Once an order has shipped, changes or cancellation of that shipment are no longer available through our normal process; an eligible return may be requested after delivery.

06 Shipping & delivery

Our standard order processing time is 1–3 business days before shipment. Processing time is separate from the estimated transportation times shown below.

International delivery is limited to destinations enabled at checkout. Estimated delivery times are not guaranteed and may be affected by carrier operations, customs clearance, weather, public holidays, or circumstances beyond reasonable control, subject to applicable law.

After shipment and entry of valid tracking information, Shopify sends a shipment notification, and customers may also review tracking through the order-status page. For the complete rules, please see our Shipping Policy.

07 Delivery issues & incorrect addresses

Please check your shipping address carefully before completing checkout. If you notice an error, contact us promptly before shipment. For a shipment returned because of an incomplete address, incorrect details, or failed collection, our support team will review the circumstances, tracking records, and actual shipping costs to determine available options.

If a package appears lost, delayed, or marked delivered but cannot be located, we will work with the carrier to investigate. Depending on the findings and applicable consumer rights, an appropriate resolution may include reshipment, refund, or another reasonable solution. We do not assume that a delivery scan alone resolves every dispute.

08 Returns, exchanges & refunds

For eligible merchandise, return requests must be submitted within 30 days after delivery. Indoor try-ons for fit or sizing are permitted, provided items show no obvious wear and retain their original packaging and tags.

To request a return, email Support@RidgefordOutfitters.com with your order number and return reason. Our team will review the request and provide authorized return instructions and the applicable return address. Please do not mail items back without authorization.

• Non-defective returns: We provide a prepaid return label and deduct a fixed $10 USD return shipping fee from the eligible merchandise refund. Original outbound shipping fees are not refundable for change-of-mind returns, except where applicable law requires otherwise.
• Defective, damaged, or incorrect items: Provide photographs for review. If verified, we cover the applicable return shipping expense and may arrange a free exchange or refund.
• Size or color changes: We do not provide direct exchanges for personal-preference changes. Please complete an eligible return and place a new order.
• Final Sale: Products clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns. This does not affect rights relating to defects or other mandatory consumer protections.

After an approved returned item is received and passes inspection, we process the refund to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the funds. See our Returns & Refunds Policy for more detail.

09 Acceptable website use

You agree not to use the Site for unlawful purposes, fraudulent transactions, unauthorized account access, malware distribution, attempts to disrupt operations, or infringement of another party's rights. Automated scraping or interference with the Site is prohibited where not authorized by us or otherwise permitted by law.

We may take reasonable steps to protect our customers, business, and systems from suspected misuse, including reviewing suspicious orders, subject to applicable law.

10 Intellectual property & third-party links

The Site's original layout, written content, and Ridgeford Outfitters branding are owned by us or used with permission, except where stated otherwise. Product names, logos, and trademarks of third parties remain the property of their respective owners. Nothing on the Site grants a license to reproduce protected materials without permission.

The Site may include links or features provided by third parties, including payment providers or shipping services. Their separate terms and privacy notices may apply when you use those services.

11 Service availability & legal rights

We work to keep the Site functional and information accurate, but occasional technical interruptions or errors may occur. We may update the Site, products, or services as reasonably necessary.

Nothing in these Terms excludes, restricts, or limits any consumer guarantee, remedy, warranty, or liability that cannot lawfully be excluded or limited. Any limitation of liability applies only to the extent allowed by the laws applicable to your purchase. These Terms do not change your non-waivable statutory rights.

12 Changes to these Terms

We may revise these Terms to reflect changes in our services, store operations, or legal requirements. The current version will be posted on this page with its updated date. Changes do not retroactively remove rights or remedies that applied to an order when it was placed, where protected by law.

13 Privacy

We handle personal information in connection with browsing, orders, customer service, and permitted marketing in accordance with our Privacy & Cookie Policy and applicable privacy law. Please review that policy for additional information about data collection, cookies, and privacy rights.

14 Questions & contact information

For questions about these Terms, your order, or our store policies, contact Ridgeford Outfitters at Support@RidgefordOutfitters.com.

Website: ridgefordoutfitters.com. Our support team typically responds within 24–48 hours.